Supported Asset Types

Within knowbly™ you can add, store, and manage the media assets from within the Content Manager.

• Images
• Audio
• Video

Note: Individual file size limitation is 2GB max per file.  

Images

knowbly™ supports image formats added through direct upload or URL. Image resolution size limitation is 100M px density.

For direct upload: .JPG, .JPEG, .BMP, .PNG, .GIF, .TIF, .TIFF

By URL link: .JPG, .JPEG, .BMP, .PNG, .GIF, .TIF, .TIFF  (Linked assets must be available in a public directory.)

NOTE: All .JPG, .JPEG, .BMP, .TIF, and .TIFF files are converted to PNG. All .GIF images are not converted although they may be cropped or reduced. Animated gifs should preserve their animation regardless of where they are used.

Audio

knowbly™ supports compressed audio formats, added through direct upload or streaming (by URL).

For direct upload: .MP3, .OGG, .AAC.

By URL link: .MP3, .OGG, .AAC  (Linked assets must be available in a public directory.)

Video

knowbly™  supports video added through direct upload or hosted externally from a supported VOD provider.

Video Upload

NOTE: Video stored within knowbly™ is optimized on upload and retained as .MP4 (H.264 encoded). Uploaded video cannot be used in widgets where you wish to publish via an embed link (widgets hosted by knowbly™).  

Video Upload supported formats: .MP4, .MPG, .M4V, .WEBM, .AVI, .MOV, .MPEG, .MPEF, .MPE, .MPV, .M4P

Video Streaming Services (VOD)

knowbly™ integrates with common video platforms for streaming services. The video platforms knowbly™ supports are:

Supported:

• YouTube
• Vimeo
• Kaltura
• Wistia

Not Supported: Links to videos hosted within common file storage applications that do not have a streaming service enabled, e.g. Dropbox, Box, Drive, iCloud, etc. While these may function correctly in knowbly™ they may not be reliable or scale for production purposes.

We are always testing new file formats, so if you have a file format you would like to be accepted by knowbly and you don’t see it here, please let us know at support@knowbly.com.